Question 1

How long is a session?

Accepted Answer

An initial consultation with treatment is 1 hour, and follow-ups with rehabilitation are 45min.

Question 2

What do I need to know if I am a new patient?

Accepted Answer

Please ensure you arrive 15 minutes before the appointment time to complete the necessary forms. Please allow adequate time for travel during load shedding hours and to account for traffic or accidents. Inform your physio if you are running late.

Question 3

What clothing should I wear, and what is the basic etiquette at the practice?

Accepted Answer

Please ensure you wear loose clothing that is comfortable and that the areas to be treated are accessible to the physio. Please clean the area that requires treatment beforehand (e.g. feet). (We have a basic shower facility that you can make use before and after your treatment, if you are unable to access such a facility.)

Question 4

Do I need a referral to see a physio?

Accepted Answer

No you do not need a referral to make an appointment to see a physio.

Question 5

Do you offer a walk-in service?

Accepted Answer

Unfortunately we are only able to cater for patients who have made an appointment, and strive to ensure each patient is given personal and uninterrupted attention.

Question 6

Can I communicate with you via WhatsApp?

Accepted Answer

Yes, we welcome your messages or voice notes, even if you have a small query. We will try our best to respond as quickly as possible, but this will not always be immediately: sometimes we may be providing care or we may be otherwise engaged. However, we will always respond to your message. That's our promise.

If you do need to contact us urgently, please start your message with: "URGENT... ". Then detail your message. This will ensure that we respond as soon as possible.

Question 7

What to documentation should I bring to my appointment?

Accepted Answer

Please bring the following with you to your first appointment:
- Medical aid card
- ID or driver's license 
- X-rays, MRI or CT scans
- Referral letter
- Authorization number and letter, if applicable

FAQ